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TERMS & CONDITIONS

  • General sales contidions
  • Effective from 31 May 2020

    The products for sale on www.getsuperfluid.com (the "Site") are sold and invoiced by Superfluid Srl, with registered office in Corso Italia 22, 20122, Milan, registered company at the Chamber of Commerce of MILAN MONZA BRIANZA LODI at no. REA MI - 2563941 of the Register of Companies, Tax Code VAT no. 10887110962 (hereinafter "Superfluid"). For any information regarding orders, shipments and, more generally, purchases, you can contact Superfluid Customer Service via Chat or by e-mail at the following address: humans@getsuperfluid.com.

  • 1. Acceptance of the general conditions of sale and conclusion of the contract
  • 2. Products and purchasing process
  • 3. Prices and types of payment
  • 4. Delivery of the Products and related expenses
  • 5. Right to withdraw
  • 6. Legal guarantee of conformity
  • 7. Complaints and requests for information
  • Intellectual property
  • All the contents that appear on the Site (including texts, images, brands, and all other distinctive signs referable to Superfluid) are the exclusive property of Superfluid. Any unauthorized reproduction or use of the contents of the Site is strictly prohibited.

  • Use of the Site and Superfluid responsibility
  • Superfluid is not responsible for any damage deriving from the use of the Site or, in general, of the Internet, including the interruption of service, the inaccessibility to the Site, the presence of links to external sites, viruses, malware, or any other accident or damage connected in any way with the use of the Site.

  • Privacy Policy
  • Superfluid will process customer data in accordance with current legislation on the processing of personal data. For more information, please view the Privacy Policy.

  • Applicable law and jurisdiction - Alternative Dispute Resolution
  • 11.1 The sales contract referred to in these Conditions and their execution is governed by Italian law. Please note that in the case of a consumer customer, for any dispute relating to the application, execution and interpretation of these Conditions, the court of the place where the user resides or has elected domicile is competent. In the case of a non-consumer customer, the Milan forum is exclusively competent for any dispute relating to the application, execution, and interpretation of these Conditions.

    11.2 The customer customers who do not have their usual residence in Italy, any more favourable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in the event of exercise of this right, the methods and formalities of its communication and the legal guarantee of conformity.

    11.3 The customer who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these Conditions, the European procedure instituted for small claims, by Regulation (EC) no. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed €2,000.00, excluding interest, rights and expenses. The text of the regulation can be found on the website www.eur-lex.europa.eu.

    11.4 The right of the consumer customer to appeal to the ordinary judge competent for the dispute arising from these Conditions, as well as the possibility, where the prerequisites for this are to promote an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

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