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PAYMENTS

  • What are the available payment options?
  • We use Shopify Payments and offer the following payment methods:

    Credit card: we currently accept Visa and Mastercard. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

    Paypal: is a quick, easy and secure way to shop without using your credit card. If you have a Paypal account you can select the option at checkout and you will be redirected to Paypal login page. Log into your account and confirm the payment, you will be then automatically redirected to getsuperfluid.com. The amount is charged directly to the card or payment method you’ve linked to your Paypal account.  Your account will be charged once the order is completed. For more information, please visit www.paypal.com.

    Scalapay (Italy and France only): allows you to pay in three instalments without interests. Choose Scalapay at the checkout and you will be redirect to Scalapay log in page. Log in or create and account and connect a payment method. You will be then automatically redirected to getsuperfluid.com. For more information, visit our Pay in 3 instalments page.

    Apple Pay: this is a payment method that can be used via your iPhone using Safari browser. To use Apple Pay, you need to add a supported credit card to your Apple Wallet, then simply select this payment method at checkout and log in. For more information, visit https://www.apple.com/apple-pay/

    Google Pay: is a payment method that you can use if you have a smartphone or smartwatch compatible with this service. To use Google Pay, you need to download the app or go to pay.google.com and add a supported debit or credit card, then simply select this payment method at checkout and log in.

    E-Gift Card: you can pay with the Superfluid e-gift card by choosing the option and digiting the redemption code (16 characters) you received by email at checkout. E-gift cards can be used partially, for different orders or in full.  In case the gift card amount is not sufficient to pay the total order amount, you can choose another payment method to complete the payment and this can be another gift card. For more information, visit our Gift Card page.

  • Currency & VAT
  • Prices are shown in Euro (€) for all European countries and British Pounds (£) for United Kingdom. The currency used for payments is Euro (€) for all European countries and British Pounds (£) for United Kingdom. Please note that if you’re browsing the UK website and you choose to pay with Paypal, your transaction will be processed in EUR with an exchange rate that is set by Paypal itself.

    VAT is included in all our prices. All prices and product information on the website are subject to change.

  • Can I receive an invoice for my order?
  • Yes, please contact us at humans@getsuperfluid.com and we’ll help you with your request.

  • Payment Security
  • Payments on our site are made using Shopify Payments. We comply fully with the European Banking Authority’s Guidelines on the security of internet payments. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS. Rest reassured our checkout is completely secure. 

  • Having an issue with a payment?
  • If you have any difficulty to process the payment, please check the card details you have entered including expiry date, billing address and security code. If all of these are correct your card issuer may have declined your payment. As card issuer’s do not share this information with us it is advisable that you contact your card issuer directly.

    For any further information or assistance, please contact us

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