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We're here for you Monday through Friday, 9am to 6pm. Get in touch!

FAQ

  • How can I track my order?
  • Once you order is shipped, we will send you an email with a tracking link. You can also track your order from your Account or from the Order Status page you can access to from the order confirmation email.

    Once an order has left our facility, please note that it can take few hours for some shipping couriers to update further tracking details.

    Also, you’ll receive a notification the day it is out for delivery or when delivered to the pick up point you selected.

  • How long does an order take to process?
  • Depending on the delivery options you choose and the time of day the order is placed, it will take from 1 to 2 business days to process your order.

    It also depends on the time of day the order is placed. All orders placed before 3pm CET from Monday to Friday (excluding Italian Public Holidays) will be prepared and shipped the same day, while orders placed after 3pm CET will be prepared the next working day.

    Fulfillment times may vary during peak periods.

  • Are your products vegan?
  • You will be happy to know that all of our products are vegan!

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