- What are the available payment options?
- Currency & VAT
- Can I receive an invoice for my order?
- Payment Security
- How can I pay with a Superfluid e-gift card?
- Having an issue with a payment?
Credit card: we currently accept Visa and Mastercard. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
Paypal: is a quick, easy and secure way to shop without using your credit card. If you have a Paypal account you can select the option at checkout and you will be redirected to Paypal login page. Log into your account and confirm the payment, you will be then automatically redirected to getsuperfluid.com. The amount is charged directly to the card or payment method you’ve linked to your Paypal account. Your account will be charged once the order is completed. For more information, please visit www.paypal.com.
Bank Transfer (SEPA): if you choose to pay with SEPA bank transfer, you will receive the payment details directly through an e-mail with a number you must indicate as a reason for transfer to easily identify the transaction. You can then log in to your own online banking environment and transfer the payment from there. The order will be shipped once we received the payment on our bank account.
Cash On Delivery: this payment method is only available in Italy and Spain and for amounts lower than 500€. Please make sure to select the shipping method provided to pay by cash on delivery at checkout: Express Delivery (1-3 DAYS) – Cash on delivery or Standard Delivery (5-7 DAYS) - Cash on delivery. You’ll have the possibility to pay cash directly to the courier who deliver you order. The courier cannot provide change and does not accept cheques.
E-Gift Card: you can pay with the Superfluid e-gift card by choosing the option and digiting the redemption code (16 characters) you received by email at checkout. E-gift cards can be used partially, for different orders or in full. In case the gift card amount is not sufficient to pay the total order amount, you can choose another payment method to complete the payment and this can be another gift card. For more information, visit our Gift Card page.
Yes, please contact us at email@example.com and we’ll help you with your request.
Payments on our site are made using Mollie. We comply fully with the European Banking Authority’s Guidelines on the security of internet payments. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS. Rest reassured our checkout is completely secure.
You may redeem your e-gift card by entering your code in the discount code box at checkout. E-gift cards can be used partially, for different orders or in full and are not rechargeable. If your purchase exceeds the amount on your card, you can combine it with any other payment method available in your country and this can be another e-gift card.
For more information, check our Gift Card page.
If you have any difficulty to process the payment, please check the card details you have entered including expiry date, billing address and security code. If all of these are correct your card issuer may have declined your payment. As card issuer’s do not share this information with us it is advisable that you contact your card issuer directly.
For any further information or assistance, please contact us.